I'd rather be
in the field.
Mid-session, headphones on — listening for the patterns no one says out loud.
The best research is the kind product partners can actually ship.
Four and a half years deep in enterprise CCaaS — turning the quiet patterns of how people actually work into product strategy that ships the same week.
The Operating Model
A continuous loop — analyze, execute, build — so shipped work feeds the next cycle.
Data is the whisper of a behavior. Strategy is the world we build to house it. Research worth doing is research someone ships.
— Signed, the researcher.
Lead UX Researcher & Product Strategist. I own the path from ambiguity to shipped scope.
I focus on the hard part of product work — not just what users say, but what that means for what gets built, when, and how confidently. Research leader turning ambiguity into shipped outcomes — owning discovery, GA readiness, and roadmap execution across enterprise service platforms.
For 4+ years at Sprinklr, I've worked across enterprise Service platforms: Voice/CCaaS, Workforce Management, Supervisor tooling, Social Care, and AI Copilot. My work isn't limited to research reports. I own discovery through to delivery — translating findings into prioritized Jira, GA readiness sign-offs, MVP frameworks, and release-aligned outcomes.
I'm most effective where the stakes are real: enterprise customers who can't afford a bad launch, product teams navigating scope tradeoffs, and cross-functional partners who need clear signal to make fast decisions.
Outside of work — avid swimmer, outdoors person, and deep lover of fantasy and adventure stories. The kind where the world-building is so thorough you trust every decision inside it. That's the standard I bring to product research.
Based
Austin, TX
Currently
Sr. UX Researcher → Product Strategy Partner, Sprinklr
Open to
In-house, contract, or advisory (next quarter)
Sprinklr Supervisor Mobile — generative research, Oct 2025.
Sprinklr · Generative ResearchMulti-method generative research turned a fuzzy mobile ambition into a See → Decide → Act framework that became the product architecture and a ready engineering backlog.
VoiceConnect NPI validation — enterprise CCaaS, 2025.
Sprinklr · CCaaS ResearchThree deliberately sequenced methods turned a complex telephony product into a tiered GA decision — informed confidence, not optimistic shipping.
Live enterprise outage — in-situ qualitative research.
Sprinklr Service · Incident ResearchAn SSO certificate expired. A carrier dropped calls. Tens of thousands of customer interactions failed. I ran the incident as research and turned the response into AI Copilot requirements.
Earlier explorations and conceptual work — the experiments that shaped what ships today.
LusOasis mobile redesign — 3-week sprint, PM + research lead.
Client · Mobile RedesignToo much homepage content, an unfocused brand message, and customers stuck on Amazon. The redesign re-anchored the brand around ingredient transparency and recipes.
Warby Parker virtual try-on — 2-week conceptual sprint.
Conceptual · Researcher / WriterPandemic life pushed every routine service onto the screen. Medical and mental health had a head start; optometry needed one too.
Compass Working Capital — FSS enrollment portal, external tier.
Nonprofit · Enrollment UXCompass helps families in federally subsidized housing build assets through the FSS program. Self-serve sign-up, document signing, and first-appointment scheduling — extended to external partners.
Short, specific, opinionated. What I learned while doing the job — not after.